1. Seema’s Creations is committed to deliver the order with good quality packaging within given time frame. We ship through reputed courier agencies only or as mutually agreed to ensure that the order reaches the customer in short time and in good condition with respect to shape, size, weight and volume etc. If no courier service available in customer’s area, the order will be despatched by Regd./Speed Post.
2. The customer is usually consulted on mode of despatch. Approximate charges are also indicated. In urgent situations, the consignment is booked for despatch by air with additional charges.
3. Shipping will be free if the value of an order is minimum Rs 3,000/- and is to be made by surface. This, however, does not apply to handmade products like floral arrangements, bouquets etc.
4. The customer will be given a reference of the booking with the courier to enable him/her track the consignment online.
5. The customer has to collect the consignment from the nearest office of the Courier if the Courier’s service does not cover his/her location.
6. In a situation of non-delivery or late delivery of the order due to wrong or incomplete name or address of the recipient given, additional cost incurred by Seema’s Creations for re-despatch will be claimed from the customer prior to re-despatch of the same. This will apply in replacement cases also.