FAQs

Can payment be made by cheque/bank draft?
Yes. However, the order will be despatched after realization of the money only.

Is there any warranty on the products?
There is no warranty on our products.

Can I give my own design for handicraft items?
Yes.

Is any after sales service available?
Only some spare items can be supplied subject to availability.

Do you offer training for handicraft making?
No.

How safe are the products?
The products are mostly crafted from synthetic material which is considered safe. The products should be kept away from heat and should not eaten/swollen by children.

How the courier charges are determined?
The charges apply according to the weight of the raw material. However, charges have volumetric basis for handicraft items.

What can be maximum weight of a consignment?
There is no specified limit. The big orders are broken into smaller and multiple packages for ease of despatch.

Why courier charges are sometimes higher for a lower weight consignment?
This is possible only when handicrafts are despatched where charges are made on volumetric basis which are higher.

How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the products adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

How long does it take for an order to arrive?
Most orders are delivered within 7 to 8 working days after despatch depending upon destination and mode of despatch selected.

What if the product is received in damaged condition?
If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package while signing on the courier slip, please take a screen shot of your refusal signature and return the package to the delivery person. Also, please call our customer care at +91-9621588507 or email us at ……………….mentioning your Order ID. We will personally ensure that a replacement of the raw material is issued to you at no additional cost.