1. We take adequate measures to ensure that the items are delivered to the customer in perfect condition. However, there is a remote possibility that the:
A wrong item is delivered.
A crafting defect is detected.
The item(s) is/are damaged in transit.
2. In the situations as given above, the item(s) will be replaced at no extra cost to the customer provided that the request for replacement is received within the 24 hours of receipt of the parcel.
3. The customer may inform/email us the Order reference and the reason for replacement. Only after receiving our confirmation for the return, the customer will despatch the item back to us. Once we receive the item back we will then arrange for the replacement of the same. We shall not be responsible for any items sent to us for replacement without our confirmation.
4. Replacements may not be agreed to us in following situations:
Made to Order handmade floral arrangements, bouquets etc.
Pre-orders i.e. where an item has been arranged and supplied on specific requirement of the customer.
If the product is damaged by the customer while opening the parcel.
If the claim is not accompanied with original packing, accessories, price tags etc.
5. Refund: Refund of the money paid will be made in following situations−
a) If the item sent for replacement is not available, we will try to give you the best possible alternatives but at the end customer’s choice will be final.
b) If the order is confirmed by us and we are unable to ship the product, then we will refund the full famount to the customer which might take 5-7 working days to get transferred.
6. Return of a product: It is recommended that a reliable courier is engaged for sending back an item to us. We do not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. Please note return courier charges will be borne by customer only.